Refund policy

Refund Policy

Refund Request Period

At FootEase, you have 30 days from the date you receive your order to request a refund.

Return Conditions

For a return to be accepted:

  • The item must be unused, unworn and in its original condition.
  • The item must be in its original packaging.
  • Proof of purchase (your order number) is required.

Return Process

  1. Contact us at contact@footease.online and provide your order number.
  2. Wait for our return instructions.
  3. Send the item to the return address provided by us.
  4. Once we receive and inspect the item, we will inform you whether your refund request has been approved or rejected.

Refund Processing Time

  • If your refund is approved, it will be processed within 5 to 10 working days.
  • The refund will be issued to the original payment method used for the purchase.

Exceptions (Non-Refundable Items)

The following items are not eligible for a refund:

  • Items purchased as part of a special offer or with a discount.
  • Personalised products.
  • Items that have been used, worn or damaged by the customer.

Contact

Email: contact@footease.online